eGroup - Frequently Asked Questions

Who are eGroup's technology partners?

Can eGroup help us determine which solution is best for our organization's needs?

How can I engage the services of eGroup or find out more about the company?

What does eGroup offer its customers?

What are the benefits of the Support Agreement?

Can I engage eGroup's services without benefit of the Support Agreement?

How easy is it to do business with eGroup?

How do I place a support call?

How can I request a quote on technology services or products?

How can I set up an account for our company or check on our account status?

Who do I contact about a position with eGroup?

Q:	Who are eGroup's technology partners?
A:	eGroup partners with best-of-breed manufacturers to guarantee our clients access to the premier technologies that will take their business processes to the next level and guarantee a swift return on their IT investment. Our partnerships with manufacturers such as Microsoft, Hewlett-Packard, VMware, Citrix, Cisco and Trend Micro--among others--ideally positions eGroup to guide our customers through the planning and deployment of the right solution for their business needs.
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Q:	Can eGroup help us determine which solution is best for our organization's needs?
A:	We understand that helping our customers employ their technology wisely is key to their ability to hone their competitive edge. eGroup ensures that our customers have the technology tools that will dramatically drive revenue while significantly decreasing their total cost of ownership. eGroup couples IT expertise with a keen understanding of the business and operations processes that are crucial to our clients' success.
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Q:	How can I engage the services of eGroup or find out more about the company?
A:	For further general information, you may contact us at ops@eGroup-us.com. For more in depth information about our products and services, or to engage our services, please contact our consultants at sales@eGroup-us.com. You may also reach us by telephone at 843.284.0146, or fax at 843.284.0150.
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Q:	What does eGroup offer its customers?
A:	As a premier provider of technology services for serious competitors, eGroup offers services ranging from IT consulting to product procurement and support services. Our customers' IT systems are critical to the success of their organization. eGroup helps our customers maximize the value of that investment by making the best use of available technologies to streamline their processes. As serious competitors, our customers rely on eGroup's guidance to "buy smart" and get the most out of their IT investment. Specifically, we offer: * Quotes for specialized IT products from our manufacturing partners * Labor Services Agreements for project based services * Support Agreements for on-going, response-oriented support services
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Q:	What are the benefits of the Support Agreement?
A:	For on-going support of your IT systems, eGroup partners with our customers to provide them with the technical support best suited to meet their needs. A Support Agreement with eGroup ensures that our customers receive the most value for their IT investment and enjoy guaranteed response times. After completing the initial Pre-Agreement System Summary (PASS), each contract is tailored to fit the specific needs of the customer. With guaranteed response times, personalized rates, and payment terms designed to fit your budget, our Support Agreement is the best way for our customers to realize the full value of their investment.
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Q:	Can I engage eGroup's services without benefit of the Support Agreement?
A:	eGroup is pleased to provide "ad hoc", or project-oriented services, to our non-contract customers contingent upon the availability of our services team. Those customers requiring our services for a specialized project are best served by engaging eGroup in a Labor Services Agreement (LSA). The LSA allows eGroup to provide our expertise to these customers with the terms and availability best suited to meet their organization's specific needs.
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Q:	How easy is it to do business with eGroup?
A:	At eGroup, we pride ourselves on our flexibility and our commitment to customizing each customer's solution to fit their individual needs. This focus extends to all areas of the relationship, from engagement to payment. For the convenience of our customers, eGroup currently accepts various forms of payment including Purchase Orders, Electronic Funds Transfers, Money Orders, Checks, and the following major credit cards: MasterCard, American Express, and VISA. We also establish Net 30 purchasing accounts for authorized customers. Additionally, those contract customers engaged in LSAs with eGroup may choose a customizable payment plan to tailor their technology services to their budget.
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Q:	How do I place a support call?
A:	eGroup's Support team is available at all times to our contract customers. Our Support Team can be contacted by phone at 877-EGROUP1, option 3. You may also contact us via email at support@eGroup-us.com. Our support channel is monitored constantly to ensure a prompt response to your service needs.
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Q:	How can I request a quote on technology services or products?
A:	Our Sales team stands ready to assist you in obtaining the products and services you need, exactly when you need them. We stay engaged with our customers throughout the procurement process, from recommendation of the best-of-breed product to its order and delivery. Simply contact us at 877-EGROUP1, option 2 or at sales@eGroup-us.com for assistance.
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Q:	How can I set up an account for our company or check on our account status?
A:	Our Operations team is positioned to assist with the operational aspects of your partnership with eGroup. From the establishment and maintenance of your customer account to customer service issues, we are available from 8 a.m. to 5 p.m. EST to assist with any needs you may have. We can be contacted at 877-EGROUP1 during business hours. You may also contact us at ops@eGroup-us.com.
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Q:	Who do I contact about a position with eGroup?
A:	eGroup is always looking for talented, committed individuals to add to our team. If you feel that you have valuable skills to contribute to the eGroup team, please send your resume and any other information you feel is pertinent to our Human Resources Dept at hr@eGroup-us.com. All information submitted by applicants is kept confidential.
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