Troubleshooting Teams Phone System

Troubleshoot Teams Phone System like a pro! Learn expert tips to address call quality, call queue errors, and voicemail routing for seamless communication.

Making AI’s Drafts Your Own

AI-generated content is easy to spot. Learn how to fix AI slop, fact-check drafts, and inject your voice to create content that feels authentically human.

Crowdsourced Incident Response Plan Tabletop Exercise Results

Interested In Comparing Your Ability To Respond To Cyber Incidents To Others’? This blog provides details of a noteworthy cyber incident, and data about how a variety of organizations would manage it. This information comes from a crowdsourced tabletop exercise led by our Strategic Advisory team. You’ll find poll results and discussions about the good, bad, […]

ChatGPT vs. Microsoft 365 Copilot: What’s the Difference?

Microsoft 365 Copilot shares several similarities and some important differences with the popular public ChatGPT service. Believe it or not, some Microsoft 365 Copilot users still opt to use ChatGPT on occasion. This blog provides clarity about when and why, along with the similarities and differences.  Regarding security measures for usage, far more organizations than […]

Common Customer FAQs about Microsoft 365 Copilot

Greetings curious AI reader! We hope you find your answer here, but if not, feel free to reach out to us at info@eGroup-us.com and we’ll be happy to share what we know.  Is Microsoft 365 Copilot available? Yes, it was generally available in late 2023 for commercial customers and education customers. State/Local/Federal government customers will hear […]

Merging Microsoft Clouds During M&A

These days, when two entities merge, they’ll both likely have some kind of Microsoft 365 footprint. Mergers and Acquisitions (M&A) can pose several challenges, such as data migration, identity management, licensing, governance, compliance, and change management. These challenges can be with people, processes, and technology, requiring a holistic approach to effectively address them. This article […]

Can Microsoft 365 Copilot Command the Coin?

After many conversations with organizations about Microsoft 365 Copilot, we’re starting to see two patterns developing: Organizations who have bought or are already budgeted for the licensing Organizations who are seeking answers about ROI, security, or user experience before budgeting for licensing This insight comes from conversations before Microsoft lifted the minimum requirements of 300 […]