From Simple to Sophisticated: AI-Powered Contact Center Solutions for Microsoft Teams

Ready to use Teams Phone, but have a business need for a contact center?

 

Join us to learn about the latest advancements in contact centers for Teams. This one is long overdue! Microsoft has made a multitude of investments to allow contact center agents to use Teams—not just info workers in a queue. In addition, the rapid pace of AI has enabled breakthrough customer experiences, which means that you have choices along a spectrum of cost and capabilities.

 

You will learn:
  • The new native capabilities Microsoft has added for advanced routing and reporting.
  • Why Teams supports open APIs to 20+ contact center providers, like Enghouse Interactive.
  • How to meet customer demand for SMS, chatbots, and self-help.
  • How to boost agent performance to improve CX while extracting actionable insights from all conversations.

 

This webinar will feature our long-standing Microsoft Contact Center partner,  Enghouse Interactive, who are at the forefront of developing Practical AI to drive Smarter CX across the contact center. Their experts will share trends on why and how organizations are investing in AI, and how to balance humans vs automation. They’ll demonstrate advanced capabilities for industry-leading Omnichannel, reporting, and workforce management, all integrated with Teams.

 

Who should attend:
  • Contact center managers and interested line of business leaders
  • Teams phone and Microsoft 365 administrators
  • Cloud and Enterprise architects

 

If you haven’t seen the major updates for contact centers for Teams in 2024, you won’t want to miss this opportunity!

 

Click HERE to Register.
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Date

Jun 18 2024

Time

EST
1:00 pm - 2:00 pm

More Info

Save Your Seat
Chris Stegh - CTO & VP of Strategy

Organizer

Chris Stegh - CTO & VP of Strategy
Website
https://www.linkedin.com/in/christianstegh/

Other Organizers

Buster Hansen - Director of Solutions Engineering at Enghouse Interactive
Buster Hansen - Director of Solutions Engineering at Enghouse Interactive
Website
https://www.linkedin.com/in/buster-hansen-b1a9811/
Save Your Seat