Contact Center Solutions (AudioCodes & Enghouse)
Deploy flexible, integrated contact center solutions powered by AudioCodes and Enghouse for Teams-connected customer engagement.
Modernize your contact center with Microsoft-integrated solutions
Delivering great customer experiences starts with the right technology. Our Contact Center Solutions, powered by AudioCodes and Enghouse, provide a fully integrated, cloud-based approach to customer engagement that works seamlessly with Microsoft Teams. Whether you need basic call handling, omnichannel support, or advanced analytics and AI, we help you implement and optimize a solution that fits your goals, budget, and roadmap—with the scalability and compliance your business demands.
Enhanced Customer Engagement
Deliver faster, more personalized experiences across voice and digital channels.
Optimized Operations
Improve agent productivity and reduce overhead with integrated workflows and automation.
Seamless Integration
Connect directly with Microsoft Teams and enterprise platforms for unified communication.
What to Expect
Delivering Impact with Contact Center Solutions
Solution Design & Licensing
Tailor AudioCodes or Enghouse architecture to your size, budget, and regulatory needs.
Full Deployment & Integration
Configure and connect to Microsoft Teams, PSTN, CRM, and other critical systems.
Agent & Supervisor Enablement
Training and onboarding for frontline staff, supervisors, and IT teams.
Analytics & Optimization
Set up reporting, QoS monitoring, and usage analytics to improve efficiency and satisfaction.
End-to-End Protection with Managed Security Services
eGroup Enabling Technologies’ Managed Security Services provide 24/7 protection across infrastructure, data, network, devices, and identity, ensuring robust, resilient security with proactive threat detection and continuous compliance.
Infrastructure
Robust monitoring and management of cloud and on-premises systems to ensure seamless operations.
Applications
Ensure secure access and protection for critical applications, reducing vulnerabilities and enhancing compliance.
Data
Protect sensitive information and maintain data integrity across your organization.
Network
Defend against cyber threats with advanced network security protocols, keeping connections secure.
Devices
Secure endpoints through consistent monitoring, timely updates, and strict compliance measures.
Identity
Safeguard user access with identity management and access control, reducing unauthorized entry risks.
What Our Clients Say
Proven Results from Our Clients
We basically needed to overhaul everything, and the cost of doing that just for the Avaya system was a big reason why we started looking at other systems.
Rich Fantozzi
Software Architect, New York Capital District Transportation Authority (CDTA)
