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Get The Flexible Support You Need

with the eGroup Technical Support Agreement

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every client deserves a skilled resource capable of resolving their technology challenges quickly

The eGroup team is comprised of senior level, subject matter experts trained to deliver speed and certainty, enhancing the digital transformation journey for our clients. With our flexible approach to delivering support, eGroup’s mission is to ensure our client’s challenges are resolved swiftly and completely.

eGroup Technical Support Agreement Key Benefits

Consultative Services

Access to Industry Leaders

Digital Transformation Roadmaps

Technology Assessments

Successful Remote Work Consulting

Proactive Services

Cloud-Based Services

Data Center Services

Networking and Connectivity

Process Improvement

Proactive Services

Cloud-Based Services

Data Center Services

Networking and Connectivity

Process Improvement

Reactive Services

9×5 or 24×7 Service Desk Options 

Non-Tiered Approach to Support

Root Cause Analysis (RCA)

Expert Service with an eGroup Technical Support Agreement

We’ll provide the experts

eGroup will provide your team with access to trained and certified IT experts that can help thoroughly resolve pressing issues in a timely fashion.

Tier-2 Vendor Support

Customers will have access to Tier-2 vendor support services managed by eGroup personnel within the terms and conditions of your current maintenance agreements.

Gain accountability

The benefit of a single point of accountability while eliminating the requirement to coordinate support services among multiple vendors on its own.

Who We Partner With

Learn more about eGroup’s Support Solutions

Interested in learning more about how our experts can provide you with the IT Services you need?

Contact eGroup to learn more.

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