EVERY CLIENT DESERVES A SKILLED RESOURCE CAPABLE OF RESOLVING THEIR TECHNOLOGY CHALLENGES QUICKLY
The eGroup team is comprised of senior level, subject matter experts trained to deliver speed and certainty, enhancing the digital transformation journey for our clients. With our flexible approach to delivering support, eGroup’s mission is to ensure our client’s challenges are resolved swiftly and completely.
eGroup Technical Support Agreement Key Benefits
CONSULTATIVE SERVICES
Access to Industry Leaders
Digital Transformation Roadmaps
Technology Assessments
Successful Remote Work Consulting
PROACTIVE SERVICES
Cloud-Based Services
Data Center Services
Networking and Connectivity
Process Improvement
REACTIVE SERVICES
9×5 or 24×7 Service Desk Options
Non-Tiered Approach to Support
Root Cause Analysis (RCA)
Expert Service with an eGroup Technical Support Agreement
Reach out today to learn more about eGroup’s approach to ensuring success.
WE’LL PROVIDE THE EXPERTS
eGroup will provide your team with access to trained and certified IT experts that can help thoroughly resolve pressing issues in a timely fashion.
TIER-2 VENDOR SUPPORT
Customers will have access to Tier-2 vendor support services managed by eGroup personnel within the terms and conditions of your current maintenance agreements.
GAIN ACCOUNTABILITY
The benefit of a single point of accountability while eliminating the requirement to coordinate support services among multiple vendors on its own.
WHO WE PARTNER WITH
Learn more about eGroup’s Support Solutions
Interested in learning more about how our experts can provide you with the IT Services you need?
Contact eGroup to learn more.
Read The Exciting Announcement About Our Team Expanding!