Charleston ENT & Allergy enlists eGroup for a Technology Portfolio Optimization Assessment (TPOA)

Since 1997, Charleston ENT & Allergy’s mission has been to serve the people and families of South Carolina with superior, comprehensive, and convenient care. Their commitment to these core values has allowed Charleston ENT & Allergy to expand from one to seventeen locations, and build their own nationally accredited surgical center, The Surgery Center of Charleston, as well as a state-of-the-art Sinus Institute. Charleston ENT & Allergy’s applications and IT infrastructures support 17 locations across a single region with a staff of 370 individuals providing care for ear, nose, throat, and head and neck conditions.


Throughout the Technology Portfolio Optimization Assessment, Charleston ENT & Allergy had a number of Organizational Challenges and Concerns needing addressed, including IT Leadership and Management questioning who is evaluating their IT staff needs versus just responding to staff needs. In addition, they desired to improve Data Protection, improve and enhance Security, and improve Technical and Operational Leadership– all while being able to enhance their ability for file sharing. These enhanced technology capabilities would give Charleston ENT & Allergy the ability to nimbly expand their services into additional healthcare practices while supporting the IT needs of their practices.

How eGroup Helped

eGroup assisted Charleston ENT & Allergy by completing a Technology Portfolio Optimization Assessment (TPOA) that enabled them to obtain the necessary building blocks to strengthen their technology operations. An optimized portfolio of technology investments is the driving force in accomplishing rapid digital transformation. An eGroup TPOA facilitates “shedding the weight” of underutilized technology and reinvesting the savings into technology and initiatives that drive innovation, and are a fit for the task at hand.

Looking at both the technical landscape and operational practices, eGroup determines how the organization should invest or reinvest in specific technologies based on four classifications.

  • Build or Modernize technologies that provide value to the future plans of the organization while being low risk
  • Migrate technologies that run on outdated technology or are being offered by high-risk providers
  • Retire technologies that may have missing functionality, or are housed on unsuitable platforms
  • Retain technologies that are often inexpensive to run or extraordinarily effective in their delivery

The specific scope of discovery and evaluation is summarized below:

  • Evolution of the Datacenter, Co-Location, and Cloud Migration
  • WiFi
  • SD Wan
  • Rightsizing Resources
  • Capital Expenses Moving to Demand-Based Operational Expense
  • Increasing Security Resources

Based on the evaluation and completion of the Technology Portfolio Optimization Assessment (TPOA) eGroup made the following recommendations to Charleston ENT & Allergy.

IT Organizational Recommendations:

  • Enhance Onboarding and Separation Procedures
  • Develop a Process for Measuring Needs vs. Solutions vs. Costs
  • Improve Asset Management with consideration for Azure Sentinel
  • Evaluate Telephony, by moving to softphones and embracing Microsoft Teams for Audio Conferencing
  • Establish a Contracts Repository, possibly via SharePoint
  • Leverage Single Sign-On (SSO) wherever possible via Azure Active Directory (Azure AD)

Security Recommendations:

  • Enhance Document security through the use of SharePoint and OneDrive vs. File Servers
  • Deploy Multi-Factor Authentication (MFA) using Microsoft Authenticator
  • Modernize Endpoint Security
  • Establish Conditional / Minimum access rules

Workstation Recommendations:

  • Evaluate Intune for Policy Management and Enforcement
  • Move from image to Autopilot to allow for automated set up anywhere in the world

Cloud and Data Center Recommendations:

  • Move the existing datacenter of 69 virtual servers to Microsoft Azure
  • Eliminate Office Server Infrastructure by moving domain controllers to Microsoft Azure
  • Monitor the application landscape and continue to move to cloud apps where possible

Cost Reduction Recommendations: 

  • Displace Katalyst WebEx with Microsoft Teams Audio Conferencing
  • Displace GoSecure with Microsoft 365 Security
  • Migration of Tableau to PowerBI

Due to the above evaluations and recommendations and through the elimination and reduction in costs, the TPOA provided Charleston ENT & Allergy with the ability to reallocate $56,000 in annual costs.

Results, Return on Investment, and Future Plans

Through the Technology Portfolio Optimization Assessment (TPOA) eGroup delivered a go-forward plan of success for Charleston ENT & Allergy in which they will continue to recognize cost savings while also implementing industry-leading solutions that will streamline the success and security of Charleston ENT& Allergy now and in the future.

“eGroup was phenomenal to work with during our optimization assessment. During the discovery phase, eGroup took the time to learn who we are as a business and what we would like to prioritize by individually meeting with each member of our core team. Once the optimization proposal was completed, eGroup thoroughly explained each recommendation and had a solution for every concern that we brought up during the discovery phase. eGroup’s optimization not only brought to our attention new solutions to replace outdated technologies but also showed us how we can maximize the value from technology that we were already paying for. As a final display of exceptional service, eGroup met with us afterward to take the assessment and create an implementation roadmap to make our deployment linear and simple. eGroup is an invaluable asset to our company.”

-Tanner Temoshenko – IT Support Specialist

“eGroup really listened to our needs as a business and created a roadmap that was tailored to fit those needs. They worked closely with us every step of the way to ensure that we were utilizing our existing IT solutions to their maximum potential and only suggested new solutions when necessary. They were more than willing to address any questions or concerns and took our input into account when adjusting the IT roadmap. eGroup will be a valued partner to us for years to come.”

– Noah Schmidt – IT Support Specialist

“From the first initial discussion to project completion, eGroup was upfront and clear with what they will provide Charleston ENT, as outlined in their optimization report. eGroup worked closely with our IT team, and we were able to identify immediate solutions without disrupting workflow. Based off eGroup’s findings, recommendations, and suggestions on how to improve Charleston ENT, I passionately believe that the partnership between Charleston ENT and eGroup will continue to flourish and strengthen in the years ahead.”

-Brandon Callahan – IT Support Specialist

Last updated on May 5th, 2023 at 02:19 pm