A low severity support request is used when you are requesting proactive support, maintenance, general Q&A, or have an issue that has no impact to business.
A medium severity support request is used when an issue is only impacting a single or small group of users and business is degraded but a viable workaround is available.
A high severity support request is used when the issue affects multiple departments or large groups of people and business operations are degraded with a major impact on job performance.
A critical severity support request is used when you have an organization-wide impact causing significant business disruption.
IMPORTANT: To better serve you and ensure a prompt response, eGroup supports the following methods of engaging our support team.
Our technical operations team will route your issue to the first available engineer.
Select Option 2 for the 24×7 eGroup Technical Support Line to be connected with an eGroup engineer.
Contact the eGroup Team today to discuss how we can further assist your organization.