Troubleshooting Teams Phone System
Troubleshoot Teams Phone System like a pro! Learn expert tips to address call quality, call queue errors, and voicemail routing for seamless communication.
Tips for Piloting Microsoft 365 Copilot
Ready to roll out Microsoft 365 Copilot? This guide outlines pilot planning best practices, success metrics, and tips for maximizing impact.
Microsoft Teams Voice: Extension Extinction
When installing Teams Voice for our customers, we get a lot of requests to configure Teams to support extension dialing. Recently we’ve had a few cases where for technical reasons, we could not set up the clients’ Teams dial plans with extension dialing. We were able to offer a workaround which one client availed themselves […]
Microsoft Disrupts UCaaS Market
Microsoft’s $3-per-user Teams Calling Plan introduces flexible, usage-based pricing—cutting costs for low-volume callers and giving IT leaders a new tool to optimize their UCaaS strategy. Microsoft recently released Pay-As-You-Go Calling Plans for US-based customers. This is a BIG DEAL for organizations whose users don’t make a lot of phone calls. Pay-As-You-Go plans for Microsoft Teams […]
Easily Collaborate with External M365 Users
Remember what a nightmare it was for the Griswolds when Cousin Eddie came for a visit? Microsoft Entra ID (formerly known as Azure AD) administrators might feel the same way with the options and headaches that come with managing external identities. The Griswolds were gracious hosts– Directory and data managers can also be gracious hosts […]
Teams Android OS Devices Peacefully Coexisting (and Actually Working!) with Microsoft Security and Compliance Policies (Part 2)
This is the second article in this series. In the first part, we discussed the need to properly configure your Intune settings and policies for Teams Android devices. Here we will go over a few more items related to settings in Intune. We will also go over configuring Conditional Access Policies for these devices. Finally, […]
Teams Android OS Devices Peacefully Coexisting (and Actually Working!) with Microsoft Security and Compliance Policies (Part 1)
Learn how to configure Intune and Conditional Access for Teams Android OS devices—phones, panels, and rooms. Avoid sign-in issues and support Zero Trust.
A Maturity Model for Collaboration
Discover how your organization measures up across five collaboration maturity stages—from Ad-Hoc to Optimized—and build a roadmap for modern teamwork.
Deciding Between Direct Routing, Calling Plans, and Operator Connect
Learn the pros and cons of Direct Routing, Calling Plans, and Operator Connect in Microsoft Teams. Find the right PSTN option for your telephony needs.
Is Microsoft 365 E5 Worth It?
The short answer… Yes! Microsoft 365 E5 is the “Cadillac” of licenses. It provides the most capabilities and features within the Microsoft 365 ecosystem. That also means it comes with the highest cost. For a lot of organizations, cost is a top factor in determining which licenses to procure—looking past the cost is a challenge. Microsoft […]
