Armtec: A Partner Not a Customer

eGroup Enabling Technologies’ relationship with Armtec Defense Technologies began in 2014, with a Lync project“eGroup Enabling Technologies came to the rescue, said Muscarella. “They assessed our situation, looked at our design, made some strong recommendations that would best fit our network model, and provided a great foundation. eGroup Enabling Technologies has been by our side the whole time through this migration process.” 

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Introduction | Who is Armtec

eGroup Enabling Technologies Came to the Rescue

After leading Microsoft Unified Communications projects for several other defense contractors, eGroup Enabling Technologies had first-hand experience with the unique constraints and requirements of the industry. In addition, eGroup Enabling Technologies’ experience with hundreds of other Microsoft Voice projects gave Armtec the knowledge of what it takes to successfully roll out at scale.  

“eGroup Enabling Technologies came alongside us, embraced our MPLS architecture, and found ways for us to maximize our availability for our remote sites,” explained Muscarella. “In the event our main site went down, we would still be able to function using the SBAs provided by AudioCodes.”

Since then, eGroup Enabling Technologies has been in lockstep with Armtec on their digital transformation. “When we started preparing for an upgrade to Skype for Business 2015,” said Muscarella, “eGroup Enabling Technologies helped give us a migration plan, essentially providing a stepping stone as we move towards the Office 365 environment and a soon-to-be migration to Microsoft Teams.” 

Next Step Migrating to Exchange 2016 – then on to Exchange Online

eGroup Enabling Technologies also helped with another technology steppingstone, Exchange. “As we were moving forward to our goal of being in Office 365, eGroup Enabling Technologies helped us upgrade Exchange 2010 to 2016. They’ve helped us along the way to meet every goal we have.”

Final Step: eGroup Enabling Technologies’ Managed Services

eGroup Enabling Technologies’ managed services team has been an important resource along the way. “eGroup Enabling Technologies’ support and managed services have been beneficial to our organization help meet our metrics. We usually call eGroup Enabling Technologies’ support to help us manage our Microsoft atmosphere. eGroup Enabling Technologies has helped us identify an issue, find the root cause, and help us get situations resolved as quickly as possible.”

“eGroup Enabling Technologies is an outstanding bunch of professionals dedicated to what they do,” said Eric Muscarella, Manager, Infrastructure Systems at Armtec Defense Technologies. “They stand by their customers, assist them in any way possible, and ensure the best outcome for the customer.”

Armtec’s relationship with eGroup Enabling Technologies will continue into the cloud. “Now we’re looking forward to working with them and helping us establish our Office 365 tenant with best practices and our migration path moving forward,” concluded Muscarella.

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