Delivering Healthcare Excellence at Genesis Health Care
About This Project
Genesis Healthcare
Client
1974
Established in
Columbia, SC
Location
Partner Technologies Used
Microsoft Defender, Microsoft Sentinel, Microsoft Secure Score, Microsoft Compliance Score, Office 365, Azure AD, Power Platform, ThreatDefender
Project Highlight
Replaced SentinelOne with Microsoft Defender and Sentinel to automate threat detection, prevent account takeovers, and streamline compliance—enhancing IT operations without growing headcount.
Overview
Genesis Healthcare, Inc. is a nonprofit, Federally Qualified Health Center in South Carolina. The organization’s mission is to provide high-quality healthcare and improve the health of the community, regardless of insurance status or ability to pay. Genesis provides compassionate care for all individuals, ensuring that patients receive convenient and continuous healthcare services under one roof.
Just as Genesis ensures accessible healthcare services for its patients, eGroup Enabling Technologies ensures continuous protection and accessibility of Genesis’s IT systems. By providing comprehensive care for Genesis’s entire IT and cybersecurity estate, eGroup safeguards the digital health of the organization.
Challenges
Before collaborating with eGroup, Genesis faced significant hurdles in its cybersecurity and IT operations. CTO, Marcellus Moore, cited a “deteriorating relationship with their previous managed services provider” that left their systems vulnerable and their IT team overstretched. Key challenges included:
An unreliable security posture due to inadequate tools and strategies
Excessive manual oversight required for log monitoring and threat detection
Difficulty managing compliance with rigorous healthcare industry standards
“Before, my method to detect abnormal behavior by certain accounts was for me to look at traffic for an hour at the beginning of every day. I didn’t have a whole team of individuals who had the whole process automated.”
Marcellus Moore (CTO, Genesis Healthcare)
Solutions
Adoption of Microsoft Security Tools and Automation
Genesis transitioned from Sentinel One to eGroup’s recommended Microsoft solutions, including Defender and Sentinel. These tools provided:
Native integration with Office 365, streamlining operations
Enhanced audit and reporting capabilities to meet compliance requirements
Automation of threat detection, reducing manual workload for the IT team
“We took a good long hard look at eGroup’s recommended tools and we have been more than pleased with the results. Microsoft was a more cost-effective and comprehensive solution. Transferring over was fast and painless.”
Strategic Partnership with eGroup
Much like how Genesis provides expert medical care to its patients, eGroup ensures that Genesis’s digital environment is secure and healthy.
This close partnership allows Genesis to focus on its core mission of patient care, knowing that its IT needs are in capable hands.
"As far as I’m concerned, people at eGroup are members of our IT department in every way imaginable."
Results
Improved Security Posture
One of the most notable outcomes was a significantly stronger security posture. “We’ve had dozens of incidents where eGroup’s team preemptively alerted us to potential attacks, preventing compromises and giving us notable improvements in our cybersecurity.”
Preventing CxO Account Takeover
A potentially critical incident involving suspicious activity on a CxO’s account was averted thanks to eGroup’s quick response.
“Now, if I get a text or a Teams message from your team, I know it's worth my time to look at it, and that you've already taken steps to mitigate.”
“We’ve had dozens of incidents where eGroup’s team preemptively alerted us to potential attacks, preventing compromises and giving us notable improvements in our cybersecurity.”
Marcellus Moore (CTO, Genesis Healthcare)
Rapid Incident Response
eGroup’s team demonstrated their expertise during a third-party penetration test.
"We did extremely well in this test, in large part due to our collective efforts. As soon as the penetration team attempted to move laterally, eGroup gave me a call. That sealed the deal for me, because eGroup’s engineer was explaining everything that they were doing as if they were a member of my team.”
Cyber Education
During onboarding and biweekly communications, eGroup raised Genesis’s awareness of security risks and best practices.
“We’ve applied knowledge given to us by eGroup’s engineers about things like denial-of-service attacks and brute force credential attacks to develop a more cohesive cybersecurity practice.”
Genesis also reduced costs by eliminating unnecessary logging services.
“We weren't really using the capability, and even though most people want to sell you stuff, eGroup was just genuinely concerned about our cybersecurity posture.”
Streamlined Compliance Management
With Microsoft Secure Score and Compliance Score dashboards, eGroup helped Genesis efficiently address HIPAA, HITRUST, and PCI regulations.
“Microsoft’s dashboards allow us to point to our different regulatory requirements, making audits much smoother. Our compliance folks are excited about that.”
Impact on Patient Care
By partnering with eGroup, Genesis is redirecting its focus from operational challenges to strategic initiatives. The enhanced security posture ensures the protection of patient data, bolsters trust, and complies with industry standards, ultimately improving patient care delivery.
"I can assign eGroup and give very little to no oversight, which frees me up for business functions that I really hadn't had the time to do before.”
eGroup keeps Genesis’s digital environment healthy, much like how Genesis’s medical team ensures the well-being of its patients.
Future Plans
Genesis Healthcare is now setting its sights on integrating and developing its AI platform, a major focus for the organization.
“Our largest focus as an IT department and organization is our AI platform, and you all will be our partners in this.”
Eliminated 1 hour of daily manual threat monitoring
Dozens of threats prevented through proactive detection
Streamlined HIPAA and PCI audits using Microsoft dashboards
Conclusion
The partnership between Genesis Healthcare and eGroup Enabling Technologies exemplifies the healthy benefits of collaboration.
eGroup’s innovative approaches to managed security services have not only fortified Genesis’s IT operations but also enabled the organization to elevate its mission of delivering exceptional patient care.
“Make the change. You won’t regret it.”
Looking ahead, this relationship promises continued growth, innovation, and resilience, ensuring that Genesis remains at the forefront of healthcare technology and cybersecurity.
“Your team has always been readily available, accessible, and extremely knowledgeable. That seems to be the standard for eGroup and not the exception.”
Marcellus Moore (CTO, Genesis Healthcare)
How eGroup Can Help You Too
Whether you’re a healthcare provider navigating compliance, a nonprofit managing tight resources, or an enterprise seeking a trusted IT partner, eGroup Enabling Technologies delivers proven expertise, strategic guidance, and always-on support that drives measurable results.
We help organizations:
Strengthen their cybersecurity posture and proactively stop threats
Simplify compliance with tools like Microsoft Secure Score and dashboards
Free up internal teams to focus on mission-critical work
Modernize infrastructure with cost-effective Microsoft solutions
Partner with a team that integrates seamlessly into your operations, like we did for Genesis, and experience what it means to have IT you can trust.
