Microsoft Teams Voice: Extension Extinction
When installing Teams Voice for our customers, we get a lot of requests to configure Teams to support extension dialing. Recently we’ve had a few cases where for technical reasons, we could not set up the clients’ Teams dial plans with extension dialing. We were able to offer a workaround which one client availed themselves of, but most clients grudgingly accepted that when they transition over to Teams Voice, it will not include extension dialing.
In this article, we aren’t going to focus on how to set up extension dialing in Microsoft Teams Voice. We are going to try to provide some education on why you no longer need extension dialing in Teams at all! Microsoft Teams Voice allows you to make and receive phone calls to the public switched telephone network (PSTN), but by design, it doesn’t need to occur like it previously has with legacy phone systems.
Benefits of Not Using Extension Dialing in Teams
I mentioned that I wasn’t going to discuss this, but we need to look at the high-level process to understand some of the reasons for not using extension dialing in Teams.
Extension dialing will not work for everyone in an organization unless everyone has an up-to-date copy of the organization’s telephone directory at all times.
There must be an up-to-date telephone directory available to all users on any phone system that supports extension dialing, including Microsoft Teams.
Calling Your Colleagues Without Extensions
How do you call a colleague in Teams? The short answer is—you already know how to!
When starting a Teams chat session, all they need to do is click in the “To” field and type in their colleague’s name.
How do you invite your colleagues to a Teams Meeting?
In conclusion, while extension dialing may have been a staple of legacy phone systems, Microsoft Teams Voice opens a world of efficient and integrated communication possibilities. Embracing the advantages of Teams Voice without extension dialing can streamline your communication processes and enhance collaboration within your organization.
eGroup | Enabling Technologies is available and ready to answer any questions that you might have for Microsoft Teams, Teams Voice, and extension dialing. If you need help with implementing or migrating to Microsoft Teams or Teams Voice, please contact us at the form below or email us at info@eGroup-us.com.
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