ADOPTION AND CHANGE MANAGEMENT

Drive user engagement, satisfaction, and adoption of new technologies.

GET STARTED

Cultivating an organization that embraces change can only be realized when the business understands the value and benefits associated with a change.

eGroup’s Adoption and Change Management services focus on creating minimal effort for your team and increased user engagement and satisfaction. Our team has provided more than 200 customers with services and tools proven to drive user engagement, satisfaction, and adoption of new technologies. Our entire Change Management staff is Prosci Certified, this means that our team has been trained by the best and knows exactly how change management improves organizational results as well as how to apply a research-based change management methodology and tool set.

Adoption and Change Management Key Benefits

KICK OFF

  • Introductions to our Adoption & Change Management Consultant(s) and Project Manager
  • Introductions of your team, project sponsors and stakeholders
  • Review expectations and scope Schedule strategy and planning session(s)

STRATEGIZE AND PLAN

  • Identify business, organizational and stakeholder objectives and success criteria
  • Develop an understanding of the organizational culture
  • Understand use-cases and personas present in your environment
  • Expose adoption risk, resistance and barriers
  • Acknowledge prior success and failure with change initiatives
  • Incorporate a comprehensive adoption and change management program

BUILD AWARENESS

  • Champions are engaged and leveraged to advocate adoption among staff
  • Marketing campaigns are designed to effectively communicate the change and cut through ‘the noise’ while boosting engagement
  • Events are used to provide a preview to stakeholders, leadership and champions to ease anxiety and stimulate adoption

EDUCATE AND TRAIN

  • Develop learning materials to support adult learning styles present within your organization
  • Content development to support use-case scenarios ensuring content is meaningful and accessible
  • Guide your internal teams to effectively deliver training workshops
  • Supplement your team by providing instructor-led learning workshops (on-site/remote)

REINFORCE

Surveys and metrics are analyzed to develop a reinforcement strategy that provides ongoing support for staff as they prepare to adopt and consume the technology. Your team can quickly transition to the next priority with this project in maintenance mode. 
Reinforcement strategies offer:

  • Surveying to identify gaps in learning and opportunities for remediation
  • Communications to support staff by providing tips and tricks
  • Training to fortify use of the solution and encourage advanced consumption

WHO WE PARTNER WITH

Learn More about eGroup’s Adoption and Change Management

eGroup’s service offerings are designed to be flexible and scalable for any Microsoft and security-focused deployment: Windows 11, Microsoft 365, Security, Microsoft Teams, Skype for Business, OneDrive for Business, SharePoint, and more!

Contact an eGroup expert to learn more.

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