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ADOPTION AND ORGANIZATIONAL CHANGE MANAGEMENT

Achieve return on investment for new (and existing) technologies by actively driving user engagement, adoption, and satisfaction

Our passion is bridging the gap between technology and those who use it, while equipping individuals to successfully navigate and adopt any change

eGroup’s Award Winning Adoption and Organizational Change Management service is dedicated to creating minimal effort for technology teams and those experiencing change. Our team has provided hundreds of customers with services and tools proven to drive user engagement, satisfaction, and adoption of change. Our Change Management staff is Prosci Certified, so you can rest assured that our team knows how to apply a research-based change management methodology to improve organizational results.

Adoption and Organizational Change Management Journey

KICK OFF

STRATEGIZE AND PLAN

Identify objectives and success criteria for the business, organization, and stakeholders
Understand use-cases and personas present in your environment as they pertain to change
Expose change impacts and adoption risk, resistance, and barriers
Acknowledge prior success and opportunities with change initiatives with an understanding of organizational culture
Develop and align on comprehensive adoption and organizational change management approach

BUILD AWARENESS

Aligned with your culture, comprehensive communications and training plans are designed to ease anxiety, inspire adoption, and generate an effortless user experience
Marketing campaigns are designed to effectively communicate the change and cut through ‘the noise’ while boosting engagement
Sponsors are engaged and leveraged to promote adoption among impacted users

EDUCATE AND TRAIN

Learning content is developed to support use-case scenarios, governance requirements, industry specific needs, and adult learning needs present in the environment
Ensuring content is meaningful and accessible, materials are designed to meet your users where they are
Empower your internal teams to become Subject Matter Experts and effectively deliver training workshops with Train the Trainer sessions
Supplement your team by providing instructor-led learning workshops (on-site/remote)

REINFORCE

Develop and deploy user satisfaction surveys and focus groups based on organizational culture
Analyze usage metrics, help desk ticket reports, and satisfaction survey results to identify gaps in learning and opportunities for remediation
Results based ongoing communications and feedback loops support users by providing remediation, additional learning opportunities, and ongoing tips and tricks
Your team can quickly transition to the next priority with this project in maintenance mode.

WHO WE PARTNER WITH

Learn More about eGroup’s Adoption & Organizational Change Management Services

Our offerings are designed to be flexible and scalable for any Microsoft or security focused deployment: Windows 11 or 365, Microsoft 365, Security, Microsoft Teams, OneDrive for Work, SharePoint Online, Viva, Power Apps, and more!

Not deploying a Microsoft solution, but still need an Adoption Program? We’re here to help your organization with a plan for changes such as: ERP system implementations, hybrid working programs, policy or process changes, physical location moves, and mergers and acquisitions.

Contact an eGroup expert to learn more.