Case Study: Solving Performance Issues With Skype and Exchange Voicemails

Solving Performance Issues With Skype and Exchange Voicemails Since beginning as a high school, Gardner Webb University has advanced into a flourishing regional institution with a total of eight degree programs. Associate VP of Operations Wayne Johnson has advanced communications on campus by rolling out Skype for Business (and now Teams). Gardner Webb University has…

Case Study: Genesis Health Care

Genesis Health Care Elevates Operations, Standards and Governance with eGroup Managed Services Challenges Client’s existing Managed Service Provider did not meet expectations, missed Service Level Agreements (SLA) and lacked technical leadership Skillsets, time to respond, and remediation metrics were below expectations Inadequate reporting and account management: low accounting and visibility Results A seamless transition from…